About the Role:
As a Family Coordinator, you’re an essential member of our client operations team, responsible for guiding new clients and matched providers through the onboarding process. Your goal is to establish a smooth start to services, secure the right staffing, and set clients up for success before transitioning them to a dedicated Case Manager.

Key Responsibilities:

• Client Engagement: Build trust with new clients, conducting introductory calls and guiding them through the intake process for a seamless transition to ongoing care.
• Assessment Coordination: Connect families with their assigned BCBA, follow up on assessments, and coordinate timely submissions to ensure prompt service start.
• Staffing and Scheduling: Match clients with ideal providers, oversee the first service session, and confirm orientation completion and billing.
• Performance Monitoring: Regularly check in with providers, address any support needs, and collaborate with Quality Assurance to ensure excellence in care.
• Documentation and Compliance: Maintain accurate records for all client and provider interactions, ensuring adherence to HIPAA and confidentiality standards.

Desired Skills & Traits:

• Interpersonal Skills: Ability to foster trusting relationships with clients and providers.
• Problem-Solving and Adaptability: Skilled in managing challenges and adapting to evolving needs.
• Empathy and Perseverance: Connect deeply with clients and maintain resilience in a dynamic environment.
• Mission-Driven, Integrity, and Teamwork: Commitment to client progress, ethical standards, and collaboration with team members

Values that are essential for this role and experience:

1. Passion for the Mission: A desire for and a focus on the client's needs and progress is necessary for the role's ultimate goal: to improve the lives of those with autism.

2. Integrity: This role involves client confidentiality. High levels of honesty and ethical behavior are essential.

3. Teamwork: Collaboration is a big part of this role, whether it's with supervisors, families, or other healthcare providers.

4. Continuous Learning: Willingness to learn. Openness to receiving feedback and upgrading skills.